General Summary
Troubleshoots and develops technical solutions related to software and setup errors for field engineers, technicians, and customers. Creates workaround procedures when standard procedures have failed and ensures issues are resolved in a timely fashion. Escalates urgent problems requiring more in-depth knowledge to appropriate internal resources.

Job Specification
Requires a bachelor's degree in area of specialty and 2-4 years of experience in the field or in a related area.

 

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